Overview
This website is operated by Quadri. Throughout the site, the terms “we”, “us” and “our” refer to Quadri. Quadri offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and / or purchasing something from us, you engage in our “service” and agree to be bound by the following terms and conditions (“terms of service”, “terms”), including those additional terms and conditions and policies referenced herein and / or available by hyperlink. these terms of service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these terms of service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these terms of service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these terms of service are considered an offer, acceptance is expressly limited to these terms of service.
Any new features or tools which are added to the current store shall also be subject to the terms of service. you can review the most current version of the terms of service at any time on this page. we reserve the right to update, change or replace any part of these terms of service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Product
All our tiles are hand made with inherent variation from tile to tile. These standard characteristics enhance the beauty and wearability of the product. Understanding how tile colors are achieved and wear over time is critical to appreciating the beauty and performance of the tile. All customers are responsible for sealing and protecting terrazzo tiles ordered from Quadri to ensure that the tiles are maintained correctly. Quadri is always here to advise on how and where to successfully install terrazzo tiles but makes no guarantees on performance or maintenance after installation.
Ordering and lead times
In stock tile orders ship within 2 business days of order receipt. Custom terrazzo tile lead times vary depending on the design and schedule needs of clients. All lead times provided are estimated arrival times to our warehouse and can vary depending on customs inspections and port congestion. Once orders arrive to our warehouse, additional transit days (typically 4-7 days) are necessary to ship pallet wrapped orders to our customers via LTL trucking carriers. We will make every effort to meet or reduce lead times where possible, but there are no guarantees due to the custom nature of the manufacturing process and inherent challenges with international logistics. All customers are solely responsible for providing measurements and quantities needed for each order. In addition, all customers are strongly advised to order 15% more tile than necessary to ensure that enough product is on-hand to successfully complete installation. Please consult your tile installer to ensure that your take-off quantity and overage calculations are correct.
Keep in mind that the price of the overage quantity is minimal in comparison to the cost of rush product and one-off shipping in the event that more product is needed after the original order due to site conditions, mistakes in order quantities, or installation errors. Trying to save a few hundred dollars by decreasing or eliminating the standard 15% overage is the most common mistake customers make when placing orders. This mistake can end up costing 5-10 times more to place small incremental orders AND significantly delay projects by weeks or months! Our website automatically generates a 15% overage calculation by separate line item in the ordering cart. We cannot advise strongly enough to ensure that you have 15% overage on all of your orders to ensure your project is successful!
Payments, taxes and refunds
All orders require 100% payment at the time of order placement. Payments are processed online or via phone. Invoices are provided and copies are sent via email as well as available by accessing the Sign In function on our website. Sales tax is applied at the time of payment and paid as part of the original order. Shipping costs are charged with each order. Any changes to orders, shipping dates, and/or shipping methods will result in change order costs that will be determined at the time of the change request.
All sales are final
All sales are final once payment is received. There are no refunds or exchanges after 3 hours from the time your confirmation email is sent.
Quadri does not accept any returns of unopened boxes of tile as we would never sell returned tile that has left our possession to other customers.
Shipping
All of our orders ship throughout the US using LTL trucking providers. The LTL trucking company that is contracted to deliver your order will contact you to arrange a specific date and time for curbside delivery. All deliveries are made on a pallet, and each tile box weighs 35-55 lbs, so it is very important to coordinate your tile delivery with your contractor or installer in advance so that you have the proper labor on-site at the time of delivery to move the boxes from the curbside.
During delivery, all customers are responsible for inspecting the shipment for shortages or damages against the packing slip and noting those damages with the driver on the Bill of Lading. If there are any issues, please contact Quadri as soon as possible but no more than 48 hours after delivery. We will work to replace any items damaged in transit as quickly as possible! Any issues with the delivery must be photographed and noted with the delivery driver on the shipping documentation in order to initiate a claim. Quadri must be contacted about any delivery issue or damage within the 48 hour window that North American shipping companies allow to process a freight claim. After that timeframe, customers have accepted their tile and no freight claim, tile replacement, or refund for damage is possible.
The claims agents for the shipping company will request photos and written documentation to process the claim. Please take extra time to ensure that this is done effectively during delivery in order to avoid any costs associated with replacement material for your order. Any missed deliveries or delivery refusals will result in storage and redelivery fees paid to the trucking company.
The Successful Delivery Checklist:
- Check all items against packing list during the delivery
- Take photos and note any damage with the delivery driver on the BOL
- Contact us immediately if needed!
Installation, care and maintenance
Quadri strongly recommends that all customers heavily leverage a tile installer in the up front planning, measuring, ordering, sealing, and maintenance of terrazzo tile products. Leveraging an installer with specific experience who will closely follow the installation and sealing instructions is strongly encouraged. Quadri is not responsible for installation, on-going care, or problems arising from any orders after receipt of the product. Detailed installation guides and tile specification sheets are available upon request.
Recommended Cleaning Products:
- General cleaning – Always use pH neutral cleaners.
- Heavy cleaning and stain removal – Follow instructions on label of your chosen heavy-duty cleaner.
Storage
We will warehouse your product free of charge for 4 weeks. After that time has expired, each order that is held due to customer receiving delays will incur a $300 charge per week.
All customers acknowledge and accept the terms and conditions of sale outlined above by placing orders.